Resources

• Reference module for cluster coordination at country level. Geneva: Inter-Agency Standing Committee; 2015 (https://www.humanitarianresponse.info/sites/www.humanitarianresponse.info/files/documents/files/cluster_coordination_reference_module_2015_final.pdf).
• IASC reference module for cluster coordination at the country level. Geneva: Inter-Agency Standing Committee; 2015 (https://www.who.int/health-cluster/about/cluster-system/cluster-coordination-reference-module-2015.pdf).
• IASC Operational guidance for cluster lead agencies on working with national authorities. Geneva: Inter-Agency Standing Committee; 2011 (https://www.who.int/hac/network/interagency/news/iasc_working_with_national_authorities/en/).
• Core Humanitarian Standard on Quality and Accountability. Geneva: HAP International, People in Aid and the Sphere Project; 2014 (https://corehumanitarianstandard.org/language-versions).
• Health Cluster guide: a practical guide for country-level implementation of the Health Cluster. Geneva: World Health Organization; 2009 (https://apps.who.int/iris/bitstream/handle/10665/70128/WHO_HAC_MAN_2009.7_eng.pdf?sequence=1).

Tools

• Humanitarian ID (https://humanitarian.id/) is a personalized identification (ID) for humanitarian workers, which provides access to Humanitarian ID contact lists. The same ID can be used to log into Humanitarian Response and ReliefWeb. Introducing Humanitarian ID, video explainer: https://www.youtube.com/watch?v=60dKwkaq_Sw&feature=youtu.be
• Humanitarian Response (https://www.humanitarianresponse.info/) is the central website for humanitarian information management tools and services, enabling information exchange among operational responders during either a protracted or sudden-onset emergency. Provided by UN OCHA. Humanitarian Response.info platform, video explainer: https://www.youtube.com/watch?time_continue=9&v=OAzNjYtabuM
• ReliefWeb (http://reliefweb.int/) is the leading humanitarian information source on global crises and disasters, providing reliable and timely information to enable humanitarian workers to make informed decisions. The site includes reports, maps, infographics and videos. Provided by UN OCHA.
• Humanitarian Data Exchange (HDX) (https://data.humdata.org/) is an open platform for sharing humanitarian data. HDX aims to make humanitarian data easy to find and use for analysis. Provided by UN OCHA. Making the invisible visible, video explainer: https://www.youtube.com/watch?v=7QX5Ji5gl9g&feature=youtu.be
• NGO Coordination Resource Centre (https://ngocoordination.org/en) is nongovernmental organizations’ one-stop shop for humanitarian emergencies.Provided by the International Council of Voluntary Agencies.
• Accountability to affected populations. Tools to assist in implementing the IASC AAP commitments. Geneva: Inter-Agency Standing Committee; 2012 (https://interagencystandingcommittee.org/system/files/legacy_files/TOOLS%20to%20assist%20in%20implementing%20the%20IASC%20AAP%20Commitments.pdf).
• Operational guidance on accountability to affected populations (AAP). Health Cluster; August 2017 (https://www.who.int/health-cluster/resources/publications/AAP-tool.pdf).
• Communicating risk in public health emergencies: a WHO guideline for emergency risk communication (ERC) policy and practice. Geneva: World Health Organization; 2017 (https://apps.who.int/iris/bitstream/handle/10665/259807/9789241550208-eng.pdf;jsessionid=52CDE2DEE72038D4E8F5E0EF1687BA6C?sequence=2).
• Communication for Humanitarian Action Toolkit. New York: United Nations Children’s Fund; 2015 (http://www.unicefinemergencies.com/downloads/eresource/docs/Communication%20for%20Development/6-C4D-CHAT_Proof-2.pdf). Contains strategy tool, survey tool and a lot of additional useful information.
• Behaviour change communication in emergencies: a toolkit. Kathmandu: United Nations Children's Fund Regional Office for South Asia: 2006 (https://www.unicef.org/cbsc/files/BCC_Emergencies_full.pdf).
• How to use social media to better engage people affected by crises. A brief guide for those using social media in humanitarian organizations. Geneva: International Committee of the Red Cross, International Federation of Red Cross and Red Crescent Societies and United Nations Office for the Coordination of Humanitarian Affairs; 2017 (https://www.icrc.org/en/document/social-media-to-engage-with-affected-people).