Coordinate

1.2 Identify key humanitarian actors

Many different actors are involved in humanitarian action (Box 4). The most important actors are the affected communities and individuals. The roles, presence and activities of various actors vary depending on the country context and the type of emergency. Child and adolescent health is central to the work of many humanitarian actors, particularly: government ministries of health, local or international nongovernmental organizations, UN agencies (Box 4).

Box 4 Key humanitarian actors (selected examples only)

Local community

  • Health facilities (including private and “traditional” carers who are not part of the health system), schools and their leaders
  • Religious, business and other civil society groups and leaders

Government

  • Ministries of health (national/state level), other ministries, district health directors
  • Military, police and emergency services, child protection services and others

Local nongovernmental organizations

  • Many examples

Interagency

United Nations

International nongovernmental organizations

And many others
1.2.1 Roles and responsibilities

Different actors will bring different resources and skills, have different roles, and bear responsibility for different aspects of action.

  • UN agencies typically have a coordination role in major humanitarian emergencies, primarily contributing coordination and technical expertise.
  • Governments bear the main responsibility for the protection of their population; they typically coordinate and implement humanitarian action, contributing funds, staff and local technical expertise.
  • Local community members, nongovernmental organizations and institutions are typically the main providers of humanitarian action, contributing staff and local expertise.
  • International nongovernmental organizations are typically involved in the implementation, and sometimes coordination, of particular areas of humanitarian action, contributing staff and technical expertise.
1.2.2 Accountability to affected populations

Each actor has unique and valuable contributions to make and can greatly help alleviate suffering during humanitarian crises. However, actors who disregard humanitarian principles and international law can impede humanitarian action and cause more human suffering. Political, military, economic and other interests should never undermine humanitarian principles or international law. Use the core humanitarian standards (15, see Fig. 4) to hold yourselves (and others) accountable.

Above all, humanitarian actors must be accountable to affected populations (Box 5). Accountability to affected populations includes taking account (enabling people to have input in decisions, especially groups at very high risk of the harmful effects of emergencies), giving account (providing information on what you are doing and why), and being held to account (allowing communities to assess the quality of your response).

Box 5 IASC commitments on accountability to affected populations (22)

Leaders of humanitarian organization will commit to the following:

Leadership/governance: Demonstrate their commitment to accountability to affected populations by ensuring feedback and accountability mechanisms are integrated into country strategies, programme proposals, monitoring and evaluations, recruitment, staff inductions, training and performance management, partnership agreements, and accountability is highlighted in reporting.

Transparency: Provide accessible and timely information to affected populations on organizational procedures, structures and processes that affect them to ensure that they can make informed decisions and choices; and facilitate dialogue between an organization and its affected populations on information provision.

Feedback and complaints: Actively seek the views of affected populations to improve policy and practice in programming, and ensure that feedback and complaint mechanisms are streamlined, appropriate and robust enough to deal with (communicate, receive, process, respond to and learn from) complaints about breaches in policy and stakeholder dissatisfaction.

Participation: Enable affected populations to play an active role in the decision-making processes that affect them through the establishment of clear guidelines and practices to engage them appropriately and ensure that the most marginalized and affected groups are represented and have influence.

Design, monitoring and evaluation: Design, monitor and evaluate the goals and objectives of programmes with the involvement of affected populations, and pass back what has been learnt to the organization on an ongoing basis and report on the results of the process.

Key actions – humanitarian actors

  • Identify and reach out to partners within your area of action and work to establish common systems and avoid duplication.
  • Integrate the Core Humanitarian Standards into your operations and use these to hold yourselves (and others) accountable.

Key indicators – humanitarian actors

  • We have identified and connected with the health sector lead agency and partners in our area of work, and are committed to working together.

2 This working group may or may not include reproductive and maternal health (i.e. RMNCAH working group). It may be called a different name. For consistency, RMNCAH/CAH working group is used throughout the operational guide.